Job Description
Join our dynamic team as a Night Shift Support Specialist in Honolulu and start your career tomorrow! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in Hawaii's vibrant capital city.
Responsibilities
- Monitor and troubleshoot IT systems, networks, and cloud infrastructure during overnight shifts
- Provide responsive technical support to internal teams and remote clients via phone, chat, and email
- Document incidents, resolutions, and maintenance activities in ITSM systems
- Collaborate with global teams to ensure system uptime and rapid issue resolution
- Perform system backups, updates, and security checks during low-traffic periods
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Minimum 1 year experience in IT support or helpdesk environments
- Proficiency with Windows, macOS, and cloud platforms (AWS, Azure, GCP)
- Exceptional problem-solving skills and ability to work autonomously
- Strong written and verbal communication skills
- Flexibility to work overnight shifts (11 PM - 7 AM) and weekends
- Valid driver's license and reliable transportation