Job Description
Join our award-winning team as a Remote Tech Support Specialist in Honolulu, HI! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who can start immediately. Enjoy the flexibility of remote work while supporting cutting-edge technology for clients across Hawaii and the mainland. This role includes full benefits, professional development, and a collaborative virtual environment.
Why You'll Love Working With Us:
- 100% remote work from anywhere in Hawaii
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Annual professional stipend
- Clear career advancement path
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 troubleshooting for Windows, macOS, and mobile devices
- Document cases in ticketing systems with detailed resolution notes
- Collaborate with network and security teams on complex incidents
- Train end-users on cybersecurity best practices
- Manage inventory and asset lifecycle for client deployments
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years in enterprise-level technical support
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, VPN, and cloud platforms (Azure/GCP)
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid Hawaii driver's license (for occasional on-site visits)
- BS in IT or related field preferred