Job Description
Join TechFlow Solutions Inc., a leading innovator in cloud infrastructure services, as our Senior Remote Tech Support Specialist. Based in the vibrant tech hub of Oakland, CA, you'll empower clients nationwide with cutting-edge remote support solutions. We offer a fully remote work environment with competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative culture.
Why Work With Us?
- Industry-leading cloud technology exposure
- Flexible remote work with occasional team meetups in Oakland
- Clear career advancement paths
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop tools
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Document cases in Salesforce with detailed technical solutions
- Collaborate with engineering teams to escalate critical infrastructure issues
- Develop knowledge base articles and training materials for clients
- Monitor ticket queues with SLA adherence and proactive issue resolution
- Conduct quarterly virtual training sessions for enterprise clients
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Active Directory, VPN, and remote access technologies
- Proficiency with Jira, Zendesk, or similar ticketing systems
- Strong troubleshooting skills across Windows Server, Linux, and cloud platforms
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred