Job Description
Join our dynamic team at TechSolutions Inc. as a Night Shift Support Specialist! We're urgently hiring motivated professionals to provide exceptional technical support during overnight hours in Los Angeles, CA.
This critical role ensures 24/7 system reliability for our enterprise clients while offering competitive compensation, comprehensive benefits, and growth opportunities. Perfect for night owls seeking stability in a fast-paced tech environment.
Responsibilities
- Monitor and resolve technical issues via phone, chat, and remote access during overnight shifts
- Document all support tickets with detailed technical information and resolution steps
- Collaborate with cross-functional teams to escalate complex issues requiring daytime attention
- Conduct routine system maintenance and security checks during low-traffic periods
- Provide exceptional customer service while maintaining SLA compliance
- Train and mentor new support staff on overnight protocols
- Generate weekly performance reports for shift optimization
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and network troubleshooting
- Strong analytical skills with ability to diagnose complex technical issues independently
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work autonomously during overnight hours with minimal supervision
- Flexibility to work weekends and holidays as needed