Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Albuquerque! We're seeking dedicated professionals to provide critical technical support during overnight hours, ensuring our systems run smoothly for global operations. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Modern remote work flexibility
Responsibilities
- Monitor and resolve system alerts during overnight hours (10 PM - 6 AM)
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Document incident tickets and maintain knowledge base articles
- Collaborate with global teams during critical system updates
- Perform proactive system maintenance and security patching
- Escalate complex issues to senior engineers with detailed context
- Contribute to continuous improvement of support protocols
Qualifications
- 3+ years in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for enterprise-level systems
- Ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- Knowledge of ITIL or ITSM frameworks preferred