Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking tech-savvy professionals to deliver exceptional support to our clients across Richmond, VA. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our competitive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Implement cybersecurity protocols and data protection measures
- Document technical solutions using ticketing systems (Zendesk/Jira)
- Train end-users on new technologies and best practices
- Collaborate with Tier 2 engineers for advanced troubleshooting
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in technical support with remote work experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Excellent written/verbal communication abilities
- Experience with ticketing systems and ITIL methodologies