Job Description
Join TechNorth Solutions as a Remote Tech Support Specialist and revolutionize how we deliver IT services from Anchorage! We provide all necessary equipment, allowing you to excel from home while supporting cutting-edge technologies. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a collaborative remote environment.
What We Offer:
- Complete equipment package (laptop, peripherals, software)
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible remote work schedule
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install and configure company-provided equipment and software
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain security protocols for remote access and data protection
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written/verbal communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home