Job Description
Join our dynamic support team in Phoenix and launch your career immediately! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. With flexible scheduling and opportunities for advancement, this is your chance to build a stable future while working during hours that fit your lifestyle. Apply today and start your new adventure tomorrow!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot and resolve hardware/software issues with precision
- Document cases accurately in ticketing systems for seamless handoffs
- Collaborate with global teams during critical incidents
- Maintain SLA compliance and customer satisfaction metrics
- Conduct proactive system health checks
- Train junior staff on support protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in technical support or customer service
- Proficiency with Windows/Linux environments
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- CompTIA A+ or similar certification (beneficial)
- Availability for flexible scheduling