Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Philadelphia! We're seeking tech-savvy professionals to deliver exceptional customer experiences while working fully remote. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide tier 1-2 support for Windows/macOS systems and cloud applications
- Document troubleshooting steps and maintain detailed ticket records
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address potential outages
Qualifications
- 2+ years of technical support experience with remote tools
- Proficiency in Windows OS, Active Directory, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Strong analytical and problem-solving abilities
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Jira, ServiceNow)