Job Description
Are you ready to advance your career with a top-tier organization?
Apex Technical Solutions is currently hiring a Night Shift Support Specialist in Washington, DC. We offer a fantastic opportunity to join a team that values your expertise with a $2,000 Sign-On Bonus for qualified candidates. If you are a problem-solver who thrives in a high-paced environment, we want to hear from you.
We are looking for a proactive professional to provide critical technical assistance to our clients, ensuring minimal downtime and maximum satisfaction during the night hours.
Why Join Apex Technical Solutions?
- $2,000 Sign-On Bonus: Immediate incentive for your skills and experience.
- Competitive Compensation: Earn between $22.00 and $30.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) options.
- Stable Schedule: Consistent night shift hours.
Key Duties:
As a Night Shift Support Specialist, you will be the first line of defense for our technical infrastructure. Your role is vital in maintaining the reliability of our services while our clients sleep.
Responsibilities
- Provide exceptional technical support via phone, email, and remote access during designated night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in our ticketing system to maintain accurate records.
- Collaborate with the day shift team to ensure seamless issue resolution and knowledge transfer.
- Perform routine system maintenance, updates, and security patches during low-traffic periods.
- Maintain a professional and helpful demeanor when assisting end-users with complex technical problems.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or a similar technical role.
- Strong working knowledge of Windows 10/11, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability to work a full-time night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Problem-solving mindset with the ability to troubleshoot independently.
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.