Job Description
Join TechSolve Solutions as a Night Shift Support Specialist and embrace work-life balance with our flexible scheduling! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours while maintaining a healthy work-life balance. This role offers remote flexibility with optional in-office collaboration in our modern St. Petersburg facility. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your contributions truly matter.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Resolve system outages, software bugs, and hardware issues with minimal downtime
- Document all support tickets using our CRM system with detailed resolution notes
- Collaborate with global teams during critical incidents and major deployments
- Monitor system health alerts and proactively address potential issues
- Train junior staff on troubleshooting methodologies and best practices
Qualifications
- 2+ years in IT support or customer service role with night shift experience
- Proficiency in Windows OS, networking fundamentals, and cloud platforms
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Flexible schedule availability including weekends and holidays
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)