Job Description
Join our elite night shift team at Apex Tech Solutions! We're seeking a dedicated Support Specialist to provide critical after-hours technical assistance. As a key player in our 24/7 operations, you'll ensure seamless service delivery while utilizing our cutting-edge equipment. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. Equipment provided – no need to worry about tools or technology!
Why Join Us?
- Industry-leading hardware/software provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and certification opportunities
- Clear advancement pathways
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Monitor network infrastructure and server performance proactivelyDocument all support activities in ticketing system with precision
- Collaborate with day-shift teams for seamless knowledge transfer
- Execute scheduled maintenance tasks during low-traffic periods
- Ensure all equipment is properly calibrated and maintained
Qualifications
- Minimum 2 years in IT support or related technical role
- Experience with Windows/Linux systems and networking fundamentals
- Valid driver's license (for on-site support)
- CompTIA A+/Network+ certification preferred
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities
- Basic knowledge of cybersecurity best practices