Job Description
Join our award-winning tech team at TechNash Solutions as a Remote Tech Support Specialist, where you'll empower Nashville's growing tech community with cutting-edge remote assistance. We're seeking a customer-obsessed professional to deliver exceptional technical support to our diverse client base across Tennessee and beyond. This full-time remote position offers the flexibility to work from anywhere while making a tangible impact in Nashville's thriving tech ecosystem.
As a key member of our support infrastructure, you'll troubleshoot complex issues, implement innovative solutions, and champion our commitment to 24/7 client satisfaction. We provide comprehensive training, competitive benefits, and a collaborative virtual environment designed for professional growth. If you're passionate about technology and helping others succeed, this is your opportunity to join Nashville's premier remote tech support team.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems via remote desktop and phone support
- Manage ticketing system with SLA adherence, providing timely updates and documentation
- Implement network security protocols and maintain compliance with industry standards
- Develop and maintain knowledge base articles for recurring technical challenges
- Collaborate with engineering teams to escalate critical infrastructure issues
- Train clients on new technologies and best practices for system optimization
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of enterprise-level technical support experience with remote tools
- Expert proficiency in Windows 10/11, macOS, and networking fundamentals
- CompTIA A+/Network+ certification or equivalent technical validation
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong problem-solving skills with analytical approach to complex issues
- Ability to work independently in a remote environment with minimal supervision