Job Description
Join our dynamic team as a Night Shift Support Specialist in Toledo, OH! We're urgently seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your skills make an immediate impact. Apply today to secure your spot!
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients
- Monitor and maintain critical infrastructure systems during overnight hours
- Document support tickets and escalate complex issues to senior teams
- Collaborate with global support teams to ensure seamless service continuity
- Conduct system health checks and preventive maintenance routines
- Provide remote troubleshooting for hardware and software problems
- Maintain detailed incident logs and performance metrics
Qualifications
- Minimum 2 years in IT customer support or technical assistance
- Proficiency with Windows/Linux operating systems and networking basics
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Jira, Zendesk)
- CompTIA A+ or similar certification preferred
- Availability to work flexible overnight shifts (10 PM - 6 AM)