Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and thrive in a dynamic, flexible work environment! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy work-life balance. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Atlanta's thriving tech hub. If you're a problem-solver who excels in independent work settings and values flexibility, apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex software, hardware, and network issues with minimal supervision
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams during handover periods for seamless continuity
- Maintain system security protocols and escalate critical incidents promptly
- Conduct remote diagnostics and system optimizations during off-peak hours
- Contribute to knowledge base documentation and process improvements
Qualifications
- 3+ years of IT support experience with night shift exposure preferred
- Proficiency in Windows/Linux systems, networking fundamentals, and cloud platforms
- Exceptional problem-solving skills with strong analytical abilities
- Excellent written and verbal communication skills for remote collaboration
- CompTIA A+/Network+ or equivalent technical certification required
- Ability to work independently with minimal supervision in flexible environments
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Availability to work 11 PM - 7 AM with weekend rotation flexibility