Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist in Fresno, CA! We're seeking tech-savvy individuals to deliver exceptional customer support from the comfort of your home. As a vital member of our IT team, you'll troubleshoot hardware/software issues, resolve user inquiries, and maintain system integrity. Enjoy flexible hours (20-25 hrs/week) while making a real impact on our clients' digital experiences. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide step-by-step technical guidance to diverse users
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct periodic system health checks
- Train users on cybersecurity best practices
- Monitor service performance metrics
Qualifications
- 2+ years of IT support experience (helpdesk/field)
- Proficiency with Windows/macOS and cloud platforms
- CompTIA A+/Network+ certification preferred
- Exceptional communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Experience with ticketing systems (Zendesk/Jira)
- Valid CA driver's license (occasional onsite visits)