Job Description
Start Tomorrow! Apex Technical Services is seeking a reliable and detail-oriented Night Shift Support Specialist to join our dynamic team in Dallas, TX.
Are you looking for a job that begins immediately? We are currently hiring for a full-time position offering competitive pay and a night shift premium. As the first line of defense for our technical infrastructure, you will play a critical role in maintaining system uptime and resolving user issues.
Why Join Us?
- Immediate Start: You can begin working as early as tomorrow.
- Shift Premium: Earn up to $24/hour for working the night shift.
- Modern Environment: Work with cutting-edge tools in a supportive team culture.
We are looking for someone who thrives in a quiet environment and enjoys solving complex technical problems while the rest of the city sleeps.
Responsibilities
- Provide technical support to internal employees and external clients via phone, email, and remote access.
- Monitor server performance and resolve system alerts to prevent downtime.
- Log, track, and manage all technical issues in the helpdesk ticketing system.
- Perform routine maintenance, software updates, and patch management.
- Collaborate with the day shift team to ensure seamless handover of ongoing projects.
- Escalate complex hardware or software issues to senior engineers when necessary.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer support, help desk, or technical support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Ability to work independently and manage time effectively during night hours.
- Excellent verbal and written communication skills.
- Willingness to work rotating night shifts (6:00 PM - 6:00 AM).