Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and start your career tomorrow! We're seeking a passionate problem-solver to deliver exceptional technical support to our clients across the United States. As a key member of our dynamic support team, you'll troubleshoot hardware/software issues, resolve escalations, and ensure seamless digital experiences—all from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment designed for modern professionals. Apply today to begin your journey with an industry leader!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote desktop support
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud applications
- Document cases meticulously in CRM systems and maintain SLA compliance
- Collaborate with engineering teams to escalate critical incidents and implement fixes
- Conduct proactive system health checks and performance optimization
- Train users on security protocols and best practices
Qualifications
- 2+ years of technical support experience with A+/Network+ certifications
- Proficiency in troubleshooting Windows 10/11, macOS, and network infrastructure
- Experience with remote support tools (TeamViewer, AnyConnect, or similar)
- Strong analytical skills and ability to work independently
- Excellent written and verbal communication skills
- BS in IT or equivalent technical training preferred