Job Description
Are you a problem-solver with a passion for technology? Apex Support Solutions is looking for a dedicated Remote Tech Support Specialist to join our growing team in Baton Rouge, LA. We value innovation and customer satisfaction above all else.
In this role, you will serve as the first line of defense for our clients, ensuring they have seamless access to the technology they need. We provide all necessary equipment, so you can focus on delivering top-tier support from the comfort of your home.
Why Join Us?
- Equipment Provided: New laptop, noise-canceling headset, and ergonomic desk setup.
- Flexible Schedule: Choose between day and evening shifts.
- Growth Opportunities: Clear career path into IT Management and Network Administration.
Responsibilities
- Troubleshoot Hardware & Software: Resolve technical issues related to computers, printers, and network connectivity for remote and on-site clients.
- Customer Interaction: Deliver professional, empathetic, and clear technical support via phone, email, and live chat.
- System Configuration: Install, configure, and maintain operating systems and office productivity software.
- Ticket Management: Log and track all support requests in our CRM system, ensuring timely resolution and follow-up.
- Hardware Deployment: Assemble and ship equipment to new hires or replace defective units under warranty.
- Security Compliance: Assist in enforcing company security policies and data protection protocols.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology or Computer Science is a plus.
- Experience: 1-3 years of experience in a technical support or helpdesk role.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Self-Starter: Ability to work independently with minimal supervision in a remote environment.
- Availability: Must be available to work during peak business hours (8:00 AM - 8:00 PM EST).