Job Description
Are you a dedicated problem solver based in Detroit looking for a flexible career path?
Apex Tech Solutions is seeking a highly skilled Remote Tech Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional technical assistance to our clients, and we are looking for someone who thrives in a remote-friendly environment and can communicate complex solutions with ease.
In this role, you will be the first line of defense for our clients, troubleshooting hardware and software issues, and ensuring seamless technology operations from the comfort of your home office. If you are passionate about technology and customer service, we want to hear from you.
Responsibilities
- Provide technical support via phone, email, and remote desktop tools to resolve hardware and software issues efficiently.
- Diagnose and troubleshoot network connectivity problems, operating system errors, and application malfunctions.
- Document all technical interactions, solutions, and customer feedback in the ticketing system (Zendesk/ServiceNow).
- Educate clients on best practices for software usage and cybersecurity to prevent future issues.
- Escalate complex technical issues to senior engineers or specialized teams when necessary.
- Collaborate with cross-functional teams to improve support processes and product functionality.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is a plus.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and common business applications (Office 365, Google Workspace).
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively in a remote setting.