Job Description
Are you looking for a stable career with flexible hours? We are currently hiring an experienced Night Shift Support Specialist to join our growing team in Portland, OR.
We are a leader in IT infrastructure and customer service solutions, committed to providing top-tier support to our clients 24/7. If you excel in a quiet, focused environment and enjoy solving complex technical problems, this is the perfect opportunity for you.
Why Join Us?
- Immediate Hire: Start working within 7 days.
- Night Shift Premium: Earn an additional $2.00 - $3.00/hour for night work.
- Career Growth: Clear pathways to IT management and senior roles.
Apply today to secure your position with a company that values your contribution!
Responsibilities
- Monitor and respond to incoming technical support tickets via phone, email, and chat during night hours.
- Provide level 1 and level 2 technical troubleshooting for hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in our ticketing system (Zendesk/Jira) accurately and timely.
- Collaborate with day-shift teams to hand over unresolved complex issues and ensure seamless continuity.
- Perform routine system maintenance and patch updates as scheduled during low-traffic hours.
- Maintain a high level of customer satisfaction by demonstrating patience, professionalism, and technical expertise.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Ability to work independently with minimal supervision in a night-shift environment.
- Excellent written and verbal communication skills, with a focus on clear and concise technical explanations.
- Must be willing to work nights, including weekends and holidays, as required by business needs.