Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and make an immediate impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Start tomorrow in this rewarding role that offers growth opportunities and work-life balance. Apply today to join Columbus's leading tech support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues with minimal supervision
- Document all interactions in CRM systems with precision and detail
- Collaborate with global teams during critical incident escalations
- Maintain high customer satisfaction scores through proactive communication
- Execute system maintenance tasks during off-peak hours
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; IT certification preferred (CompTIA A+, Network+)
- 2+ years in technical support or customer service role
- Proficiency with Windows OS, networking fundamentals, and remote tools
- Exceptional problem-solving skills with logical troubleshooting approach
- Ability to work independently and make sound decisions autonomously
- Strong written and verbal communication skills
- Availability to work overnight shifts (11 PM - 7 AM) with flexible scheduling
- Basic knowledge of cybersecurity best practices