Job Description
Join our award-winning tech support team and become the hero of our Tampa-based clients! As a Remote Tech Support Specialist, you'll empower users with seamless technical solutions while enjoying the flexibility of 100% remote work. We're seeking a customer-obsessed professional to deliver exceptional service across our cutting-edge digital platforms.
At TechSolutions Inc., we invest in your growth with ongoing certifications, flexible scheduling, and a collaborative virtual environment. Perfect for tech enthusiasts who thrive in remote settings and want to make a tangible impact in Tampa's thriving tech scene.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools (TeamViewer, AnyDesk)
- Provide exceptional customer support via phone, chat, and email for enterprise clients
- Document troubleshooting procedures and knowledge base articles
- Collaborate with Tier 2 engineers on escalated network and security incidents
- Conduct virtual onboarding sessions for new hardware/software deployments
- Monitor system performance using SolarWinds and ManageEngine platforms
- Maintain 95%+ customer satisfaction score with SLA adherence
Qualifications
- 3+ years of remote tech support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Zendesk, Jira Service Desk)
- Strong written communication skills for technical documentation
- Ability to work independently in a fully remote setting
- Flexibility to cover 24/5 on-call rotation (evenings/weekends)
- Valid Florida driver's license for occasional local hardware pickup