Job Description
Join our elite night shift team and earn premium compensation while providing critical technical support to enterprise clients. We offer a competitive salary package, comprehensive benefits, and a dynamic remote-friendly work environment. This high-impact role rewards dedication with industry-leading pay and career advancement opportunities.
Why You'll Love This Role:
- 25% night shift premium pay
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Clear career progression path
- Flexible scheduling options
Responsibilities
- Provide 24/7 technical support for enterprise clients via phone, chat, and remote access
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Document incident reports using Salesforce and JIRA with precise technical details
- Collaborate with global teams during critical outages and system upgrades
- Maintain SLA compliance with 98%+ first-call resolution targets
- Conduct proactive system health checks during off-peak hours
- Train junior support staff on advanced troubleshooting methodologies
Qualifications
- 3+ years in enterprise-level technical support role
- Expertise in Active Directory, VPNs, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Ability to work independently with minimal supervision during night shifts
- Strong analytical skills for diagnosing complex technical issues
- Experience with ticketing systems (ServiceNow, Zendesk)
- Valid California driver's license for occasional on-site visits
- Ability to lift 30lbs for equipment maintenance tasks