Job Description
Join our dynamic team as a Night Shift Support Specialist where flexibility meets opportunity! GlobalTech Solutions is seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy a competitive salary, comprehensive benefits package, and work-life balance with our flexible scheduling options. As a key member of our 24/7 operations team, you'll troubleshoot complex issues and ensure seamless service delivery for our global clientele. If you're a problem-solver who thrives in independent environments, apply today to advance your career with industry leaders.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Monitor system health and proactively address potential outages
- Train junior support staff on troubleshooting methodologies
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 2 years of IT support or customer service experience
- Proficiency with Windows, macOS, and cloud platforms (AWS/GCP)
- Strong diagnostic skills with network fundamentals (TCP/IP, DNS, DHCP)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience working in rotating shift environments