Job Description
Are you ready to take your technical support career to the next level? Apex Tech Solutions is currently seeking a dedicated Night Shift Support Specialist to join our dynamic team in St. Louis, Missouri.
We value our team members and offer a competitive benefits package, including health insurance, paid time off, and a hybrid work environment. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Monitor system performance and uptime to ensure 99.9% availability for our clients.
- Document all technical interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day shift team to ensure seamless handovers and issue resolution.
- Identify trends in support tickets and propose solutions to prevent recurring issues.
- Adhere to strict SLA (Service Level Agreement) guidelines regarding response and resolution times.
Qualifications
- Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently during night shifts (10:00 PM - 6:00 AM).
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Problem-solving mindset with a calm demeanor under pressure.