Job Description
Join our elite night shift team as an IT Support Specialist in Charlotte! We're seeking tech-savvy professionals to provide critical infrastructure support while the city sleeps. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your expertise. This role offers unparalleled growth opportunities in a dynamic environment where your skills directly impact business continuity.
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud services
- Troubleshoot hardware/software issues with minimal downtime impact
- Document incidents, resolutions, and standard operating procedures
- Collaborate with global IT teams during critical maintenance windows
- Proactively identify and address potential system vulnerabilities
Qualifications
- 3+ years of IT support experience with night shift exposure preferred
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Excellent troubleshooting skills with network diagnostics tools
- Ability to work independently under minimal supervision
- Valid NC driver's license for occasional on-site visits