Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. This critical role offers competitive compensation, comprehensive benefits, and career advancement opportunities. If you thrive in a fast-paced environment and excel at problem-solving, apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues with remote access tools
- Document all interactions in our CRM system with detailed resolution logs
- Collaborate with day shift teams for seamless cross-functional support
- Monitor system performance and escalate critical incidents
- Maintain up-to-date knowledge of product updates and protocols
- Conduct routine system maintenance during off-peak hours
Qualifications
- 2+ years in technical support or helpdesk environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux environments and networking basics
- Exceptional communication skills with strong customer empathy
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk)
- Flexible availability for rotating weekend shifts
- Valid driver's license for occasional on-site visits