Job Description
Join our award-winning team as a Senior Tech Support Specialist at NexusTech Solutions! We're offering a $5,000 sign-on bonus for qualified candidates to join our remote-first workforce supporting Boston's dynamic tech ecosystem. Enjoy flexible hours, premium benefits, and career growth while solving cutting-edge challenges for Fortune 500 clients. 100% remote work with occasional local meetups.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Implement and optimize cloud infrastructure solutions (AWS/Azure/GCP)
- Lead incident response for critical outages with SLA-driven resolution
- Develop automation scripts using Python/PowerShell to support workflows
- Mentor junior team members and document technical knowledge bases
- Collaborate with DevOps teams on CI/CD pipeline maintenance
Qualifications
- 5+ years in enterprise-level IT support with cloud exposure
- Expertise in networking (TCP/IP, DNS, VPN) and cybersecurity best practices
- CompTIA Security+/Network+ or equivalent certifications
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong analytical skills for root cause analysis
- Bachelor's degree in Computer Science or related field