Job Description
Join our award-winning IT support team and deliver exceptional remote technical assistance to clients across Anaheim and beyond. We're seeking a passionate Tech Support Specialist to troubleshoot hardware/software issues, optimize system performance, and ensure seamless digital experiences for our diverse clientele. Enjoy full remote flexibility while making tangible impact in a collaborative, growth-oriented environment.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools
- Install, configure, and maintain software systems across client networks
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams to implement security protocols
- Provide 24/7 on-call support for critical system outages
- Train end-users on best practices for digital productivity
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS/Linux environments
- Expertise in cloud platforms (AWS/Azure/GCP)
- Strong communication and problem-solving abilities
- Experience with ticketing systems (ServiceNow/Jira)