Job Description
Join our dynamic night shift team as a Support Specialist where cutting-edge equipment is provided to ensure operational excellence. This critical role supports our 24/7 operations with premium resources and competitive benefits. Orlando Tech Solutions offers a collaborative environment focused on professional growth and work-life balance.
Responsibilities
- Monitor and maintain provided equipment during overnight hours
- Resolve technical issues and escalate critical incidents promptly
- Document support tickets and system performance metrics
- Collaborate with day-shift teams for seamless handovers
- Conduct preventive maintenance on assigned equipment
- Provide remote support to global clients as needed
Qualifications
- High school diploma or equivalent required
- Basic technical troubleshooting skills
- Ability to work independently during overnight shifts
- Strong written and verbal communication skills
- Proficiency with ticketing systems (e.g., Jira, ServiceNow)
- Reliable transportation to worksite
- Previous night shift experience preferred