Job Description
Join Detroit Tech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital operations. We're seeking a customer-focused professional to deliver exceptional technical assistance to users across Michigan and beyond. Enjoy a competitive salary, comprehensive benefits package, and the flexibility of remote work while advancing your career in a dynamic tech environment.
Our ideal candidate thrives in problem-solving scenarios, possesses deep technical expertise, and excels in remote communication. You'll be part of a collaborative team dedicated to delivering seamless IT experiences. We offer professional development opportunities, flexible scheduling, and a supportive culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide expert guidance on network connectivity, security protocols, and cloud applications
- Create and maintain detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience with remote work proficiency
- Expert-level knowledge of Windows/macOS, networking fundamentals, and cloud services
- Industry certifications (CompTIA A+/Network+, Google IT Support) preferred
- Exceptional problem-solving abilities and customer service orientation
- Strong written/verbal communication skills for technical/non-technical audiences
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision
- Valid Michigan driver's license for occasional on-site support