Job Description
We are seeking a highly skilled Remote Tech Support Specialist to join our elite team in San Diego, CA. In this pivotal role, you will serve as the technical bridge between our clients and our solutions, ensuring seamless operations and exceptional user experiences from a remote environment.
At Synergy Tech Solutions, we don't just fix computers; we empower businesses to thrive through technology. If you are passionate about problem-solving, possess a deep understanding of IT infrastructure, and excel in a remote work setting, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible remote work schedule.
- Continuous professional development and training.
Responsibilities
- Tier 1 & 2 Technical Support: Provide expert assistance via phone, email, and remote desktop tools to diagnose and resolve hardware, software, and network issues for end-users.
- Ticket Management: Log, track, and manage all support tickets in our CRM system (Zendesk/Jira), ensuring timely resolution and SLA adherence.
- System Administration: Perform software installations, updates, patches, and security configuration on user devices and servers.
- User Education: Conduct remote training sessions and create documentation to empower users to self-resolve common technical issues.
- Network Troubleshooting: Monitor network performance and troubleshoot connectivity issues, VPN access, and email server problems.
- Security Compliance: Assist in enforcing company security policies and protocols to protect sensitive data.
Qualifications
- Experience: Minimum of 3 years of experience in IT Support, Help Desk, or Technical Support roles.
- Remote Work Proficiency: Demonstrated ability to work effectively and independently in a remote environment.
- Technical Skills: Strong knowledge of Microsoft Windows, Office 365, Active Directory, and macOS.
- Communication: Exceptional verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Tools: Proficiency with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.