Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in one of LA's most innovative tech hubs. We're seeking a highly skilled professional to deliver world-class technical support to our Fortune 500 clients while enjoying the flexibility of full-time remote work. This premium role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
As a cornerstone of our client success team, you'll troubleshoot complex systems, implement cutting-edge solutions, and become a trusted advisor for high-profile organizations. Our commitment to work-life balance and employee development makes this an exceptional opportunity for tech support experts ready to take their career to new heights.
Responsibilities
- Provide Tier 3/4 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues including cloud infrastructure, networking, and security protocols
- Develop and maintain detailed technical documentation and knowledge base articles
- Collaborate with engineering teams to implement proactive system monitoring and preventative maintenance
- Mentor junior support staff and conduct training sessions on emerging technologies
- Manage service level agreements (SLAs) and maintain 99.9% uptime for critical client systems
- Contribute to process improvement initiatives to enhance support efficiency
Qualifications
- 5+ years of enterprise-level technical support experience with cloud platforms (AWS/Azure/GCP)
- Expert knowledge of Windows Server, Active Directory, and enterprise networking
- Industry certifications (CompTIA A+/Network+, CCNA, or equivalent)
- Proven experience with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Exceptional troubleshooting skills for hardware, software, and connectivity issues
- Strong written and verbal communication with ability to explain technical concepts to non-technical stakeholders
- Ability to work independently while collaborating effectively with cross-functional teams
- Experience with cybersecurity protocols and data protection best practices