Job Description
Join our innovative team at NexusTech Solutions as a Remote Tech Support Specialist in Jersey City, NJ. We're seeking a tech-savvy professional to provide exceptional remote technical support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in our fast-paced tech environment. What We Offer: Competitive salary, comprehensive benefits package, professional development stipend, and a fully remote setup with cutting-edge equipment. Why Join Us: Be part of a collaborative culture that values innovation, work-life balance, and continuous learning.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex network connectivity problems and system malfunctions
- Install, configure, and maintain cloud-based applications and virtual environments
- Document all support interactions using our ticketing system with detailed resolution notes
- Collaborate with Tier 2 engineers to escalate and resolve advanced technical challenges
- Conduct regular system health checks and preventative maintenance protocols
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of experience in remote technical support or help desk roles
- CompTIA A+ or equivalent certification required
- Expertise in Windows OS, macOS, and enterprise networking (TCP/IP, DNS, DHCP)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills with customer-focused mindset
- Experience working in PCI/DSS compliant environments preferred