Job Description
Join our award-winning team as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while making a tangible impact! We're seeking tech-savvy individuals in Tucson, AZ to provide exceptional remote support to our diverse client base. As a key player in our IT department, you'll troubleshoot hardware/software issues, deliver world-class customer service, and work with cutting-edge technologies—all from the comfort of your home. Our culture values work-life balance, professional growth, and innovation. If you're passionate about technology and crave flexibility, apply today to join a company that invests in its people!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote desktop
- Install, configure, and maintain software/hardware systems
- Document all interactions and solutions in our CRM system
- Collaborate with Tier 2 engineers for escalated issues
- Conduct proactive system health checks and maintenance
- Train users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS/Linux operating systems
- Strong networking knowledge (TCP/IP, VPNs, firewalls)
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Must reside in Tucson, AZ metro area