Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while making a real impact! We're seeking a customer-focused tech expert to deliver exceptional support to our clients across Detroit and beyond. As a key member of our dynamic team, you'll troubleshoot complex issues, optimize system performance, and ensure seamless digital experiences—all from the comfort of your home office. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, this is your chance to thrive in a remote role that adapts to your schedule.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Document cases accurately in CRM systems and maintain ticket resolution SLAs
- Collaborate with IT teams to escalate complex technical challenges
- Conduct system maintenance updates and security patch deployments
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience with remote work proficiency
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certification or equivalent industry credential
- Exceptional troubleshooting and problem-solving abilities
- Strong written/verbal communication skills with empathy-driven approach
- Experience with Zendesk, Jira, or similar ticketing systems
- Ability to work independently with flexible scheduling