Job Description
Join TechSolutions Inc.'s elite remote support team and become the hero behind our clients' seamless digital experiences. As a Senior Tech Support Specialist, you'll leverage cutting-edge tools to diagnose and resolve complex technical issues while delivering exceptional customer service. Enjoy flexible remote work from St. Petersburg, FL with competitive benefits and opportunities for career advancement in a rapidly growing tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux platforms
- Provide Tier 2/3 support for cloud services (AWS, Azure, GCP)
- Document troubleshooting procedures and knowledge base articles
- Collaborate with development teams to escalate recurring bugs
- Maintain SLAs with 99.9% uptime for critical systems
- Train junior staff on advanced troubleshooting methodologies
- Implement proactive monitoring solutions to prevent issues
Qualifications
- 3+ years in enterprise-level technical support
- Expertise in networking fundamentals (TCP/IP, DNS, VPN)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ or equivalent certifications
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Strong written communication skills for technical documentation
- Ability to manage multiple priorities in fast-paced environments
- BS in Computer Science or related field preferred