Job Description
Launch your career in tech support with zero experience required! Global Support Solutions is seeking motivated Night Shift Support Specialists to join our dynamic team in Stockton, CA. If you're a night owl eager to learn and grow, this is your golden opportunity.
What we offer:
- Comprehensive paid training program
- Clear career advancement pathways
- Health benefits after 60 days
- Competitive night shift differential
- Modern, collaborative work environment
Join us in delivering exceptional client support while building valuable technical skills. No prior experience needed – just your enthusiasm and commitment!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email
- Troubleshoot hardware/software issues using remote tools
- Document all interactions in ticketing systems
- Collaborate with global support teams
- Follow escalation protocols for complex issues
- Maintain client satisfaction metrics
- Participate in continuous training modules
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (typing, internet navigation)
- Strong problem-solving abilities
- Excellent communication skills
- Ability to work independently during night hours
- Reliable transportation to shift location
- Flexible schedule availability