Job Description
Join our elite night shift support team at TechSolutions Inc., Henderson's leading tech solutions provider! We're seeking dedicated professionals to maintain our 24/7 client operations during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise directly impacts client success. Apply today to become part of our award-winning team!
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access for enterprise clients
- Monitor system health, troubleshoot infrastructure issues, and execute preventative maintenance
- Document incident reports, knowledge base updates, and resolution procedures
- Collaborate with global teams during critical incident escalations
- Conduct weekly system audits and performance optimization tasks
- Train junior staff on protocols and SOPs
- Manage after-hours client communications with professionalism and urgency
Qualifications
- 3+ years of IT support experience with enterprise systems
- Advanced certification (CompTIA Network+, CCNA, or equivalent)
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Exceptional problem-solving skills and calm demeanor under pressure
- Strong written communication for documentation and client interactions
- Availability to work 11 PM - 7 AM, including weekends and holidays
- Valid driver's license for occasional on-site visits