Job Description
Join our elite night shift team as a Senior Support Specialist in Jacksonville, FL. We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. Enjoy a premium compensation package, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision coverage
- 401(k) with 6% employer match
- Tuition reimbursement for professional certifications
- Flexible scheduling with shift differential pay
Be part of a 24/7 operation safeguarding enterprise systems while enjoying a better work-life balance with our structured night shift schedule.
Responsibilities
- Provide Tier 3 technical support for enterprise systems during night shift operations
- Monitor and resolve critical infrastructure issues via remote monitoring tools
- Coordinate with global teams during major incident escalations
- Document complex system resolutions in knowledge base
- Conduct proactive system health checks and maintenance
- Train junior support staff on advanced troubleshooting techniques
- Implement security protocols for overnight system access
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years in enterprise-level IT support with night shift experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- Strong knowledge of networking (TCP/IP, VPN, DNS)
- CompTIA Security+ or AWS Certified Solutions Architect certification
- Proven ability to work independently with minimal supervision
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)