Job Description
Join Coastal Tech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours while our global teams rest. This role offers flexible scheduling, competitive pay, and opportunities for skill development in a collaborative environment. Enjoy the unique benefits of night shift work including reduced commute times and premium pay rates. If you're a problem-solver with a passion for helping others, we want you on our team!
Responsibilities
- Monitor and respond to urgent technical support tickets via phone, email, and chat during overnight hours
- Perform system diagnostics and troubleshooting for hardware/software issues
- Document incident reports and resolution steps using ticketing systems
- Collaborate with on-call engineers for complex technical escalations
- Conduct routine system checks and preventative maintenance tasks
- Provide exceptional customer service with a calm, professional demeanor
- Maintain accurate logs of all support activities and communications
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support or customer service experience
- Proficiency with Windows/macOS operating systems and basic networking
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks during off-peak hours
- CompTIA A+ or similar certification a plus
- Availability to work 20-30 hours/week on flexible night schedule
- Valid driver's license and reliable transportation