Job Description
Join PhoenixTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in one of America's fastest-growing tech hubs. We're seeking elite professionals to deliver exceptional technical support to enterprise clients across the nation while enjoying Phoenix's renowned quality of life. This high-impact role combines remote flexibility with competitive compensation and opportunities for career advancement.
Our team operates at the intersection of cutting-edge technology and world-class customer service. You'll be empowered to solve complex technical challenges while working from anywhere in Phoenix's vibrant metropolitan area. We offer comprehensive benefits, including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 3 technical support for enterprise hardware, software, and network infrastructure
- Lead troubleshooting sessions for critical system outages and performance issues
- Develop and maintain technical documentation and knowledge base articles
- Mentor junior support staff and conduct training sessions
- Collaborate with engineering teams to implement system improvements
- Monitor and analyze support ticket trends to proactively address recurring issues
- Ensure compliance with security protocols and data protection standards
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Industry certifications (CompTIA Network+, Linux+, or equivalent)
- Proven experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving skills with complex network diagnostics
- Strong written and verbal communication abilities
- Ability to work independently while collaborating in virtual teams
- Valid Arizona driver's license (occasional on-site visits required)