Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations! We're urgently hiring dedicated professionals to deliver exceptional technical and customer support during overnight hours. Enjoy competitive pay, premium benefits, and a dynamic work environment where your contributions directly impact business continuity. This is your opportunity to thrive in a high-energy setting while advancing your career in one of the world's most vibrant cities.
Responsibilities
- Monitor and resolve critical system alerts and technical issues during overnight shifts
- Provide Tier 1-2 support for software, hardware, and network infrastructure
- Document all incidents, resolutions, and knowledge base updates in real-time
- Collaborate with global teams to ensure seamless cross-shift handovers
- Proactively identify potential system vulnerabilities and implement preventative measures
- Maintain strict SLA compliance for emergency response times
- Conduct routine system health checks and performance optimization
Qualifications
- Minimum 2 years in IT support or helpdesk operations
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Strong troubleshooting skills across Windows/Linux environments
- CompTIA Network+ or equivalent certification preferred
- Exceptional communication skills for diverse stakeholder interactions
- Ability to work independently under pressure during critical incidents
- Flexibility to adapt to changing shift schedules and priorities