Job Description
Join Orlando's premier tech support team and revolutionize remote assistance from your home office! We're seeking a dedicated Senior Remote Tech Support Specialist to deliver exceptional customer experiences while working 100% remotely in the Orlando metropolitan area. As a key member of our award-winning support team, you'll troubleshoot complex technical issues, implement cutting-edge solutions, and become a trusted advisor for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while maintaining Orlando's vibrant tech community connections.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments via remote access tools
- Manage ticket systems with SLA adherence and provide proactive technical documentation
- Conduct security assessments and implement best practices for endpoint protection
- Collaborate with cross-functional teams to escalate complex infrastructure challenges
- Mentor junior support staff and contribute to knowledge base development
- Optimize support workflows using automation and scripting (Python/PowerShell)
- Analyze support metrics to identify improvement opportunities
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA Network+ or equivalent certification required
- Expertise in cloud platforms (AWS/Azure) and SaaS applications
- Strong diagnostic skills for networking, security, and virtualization
- Exceptional written communication with ability to create technical guides
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision