Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to provide exceptional remote support to our New York-based clients. Enjoy the flexibility of full-time remote work while advancing your skills in a cutting-edge IT environment.
Why Join Us?
- Competitive salary with performance-based bonuses
- Comprehensive benefits package including health/dental/vision
- Professional development budget for certifications
- Collaborative remote culture with regular virtual team events
Responsibilities
- Diagnose and resolve complex hardware/software issues remotely
- Provide Tier 2/3 support for enterprise clients in financial and tech sectors
- Document ticket resolutions using ServiceNow and JIRA platforms
- Collaborate with cross-functional teams to escalate critical incidents
- Conduct system audits and recommend performance optimizations
- Maintain security protocols for client data and remote access
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support
- Expertise in Windows/macOS/Linux operating systems
- CompTIA A+/Network+ or equivalent certification
- Experience with cloud platforms (AWS/Azure/GCP)
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid US work authorization required