Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist in Tampa! We're seeking tech-savvy professionals to deliver exceptional remote support during off-peak hours. Enjoy flexible scheduling, competitive benefits, and career growth opportunities while maintaining our global service standards. This hybrid role combines remote work with occasional on-site collaboration in our Tampa hub.
Why You'll Love This Role:
- Remote-friendly with flexible scheduling
- Differential pay for night shifts
- Comprehensive health & wellness package
- Tuition reimbursement for tech certifications
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues across Windows/macOS environments
- Monitor system alerts and proactively resolve infrastructure incidents
- Document cases in CRM with detailed resolution steps
- Collaborate with global teams during major incident escalations
- Contribute to knowledge base with troubleshooting guides
- Perform scheduled maintenance tasks during low-traffic windows
Qualifications
- 2+ years in IT support or help desk role
- CompTIA A+/Network+ certification or equivalent experience
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic skills for Windows/macOS environments
- Ability to work independently with minimal supervision
- Excellent written communication skills for documentation
- Experience with ticketing systems (Jira, ServiceNow)
- Flexible schedule availability (11 PM - 7 AM EST)