Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and embrace the perfect work-life balance with our flexible scheduling options. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining our 24/7 service excellence. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow within a dynamic tech environment.
Responsibilities
- Provide remote technical support for enterprise systems via phone, chat, and email during overnight hours
- Monitor system performance and resolve critical incidents with minimal supervision
- Document support tickets and maintain detailed troubleshooting logs
- Collaborate with cross-functional teams during escalation scenarios
- Conduct proactive system maintenance and updates during low-traffic periods
- Maintain strict compliance with security protocols and data privacy standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support experience in IT operations
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong problem-solving abilities with minimal supervision
- Excellent written and verbal communication skills
- Availability to work flexible overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred