Job Description
Join our award-winning IT team as a Remote Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer experiences from anywhere in the Dallas metro area. Enjoy flexible hours, comprehensive benefits, and growth opportunities in a fast-paced tech environment. What You'll Love: Competitive salary, health insurance, 401K matching, and monthly stipends for home office equipment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2 troubleshooting for Windows/macOS systems and cloud applications
- Document cases in CRM systems with detailed technical notes
- Collaborate with network engineers on complex infrastructure issues
- Train end-users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to knowledge base documentation
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, SCCM, and TeamViewer
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid Texas driver's license for occasional on-site visits