Job Description
Join TechNova Solutions as a Remote Tech Support Specialist and become a cornerstone of our digital transformation journey. We're seeking a dedicated professional to deliver exceptional technical assistance to our clients across the Research Triangle. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, innovative environment. Our team thrives on collaboration, continuous learning, and cutting-edge solutions.
Why TechNova? Competitive compensation, comprehensive benefits package, professional development stipends, and a culture that values work-life balance. Work from anywhere while being part of a mission-driven organization recognized for employee satisfaction and technical excellence.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote desktop tools and ticketing systems
- Provide Tier 2/3 support for enterprise clients including Windows/macOS, cloud infrastructure (AWS/Azure), and network troubleshooting
- Document technical procedures and knowledge base articles using Confluence
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Mentor junior support staff through peer review sessions and knowledge sharing
- Contribute to continuous improvement initiatives for SLA metrics and customer satisfaction
Qualifications
- 3+ years of enterprise-level remote tech support experience with Windows/macOS environments
- CompTIA Network+ or equivalent certification (or willingness to obtain within 90 days)
- Proficiency in remote support tools (TeamViewer, AnyDesk, ConnectWise) and ticketing systems
- Strong diagnostic skills for network, security, and cloud infrastructure issues
- Excellent written/verbal communication with ability to translate technical concepts
- Experience with ITIL processes and service management frameworks
- Self-motivated with ability to work independently in a remote setting